With 3.5 million members, HealthExtras utilized Klein Consulting Group resources to implement their Stellent IBPM solution.

The project's first phase consisted of the installation, configuration and testing of the Stellent IBPM 7.6 system.  KCG was also used to develop custom Business Process Management components to automatically complete package processing, attach supporting documentation to existing Workflow packages and send out customized email notifications to supervisors when Workflow Packages remain in certain queues too long.  These custom development items have been deployed in their new IBPM 7.6 system.

Ongoing Project Management, Architect and Business Analyst services are being used to assist with business process changes, system modifications, testing and system maintenance.

“At The Largest Home Improvement Retailer in the World, Adam recognized that the content management technology needed to be treated as a new I.T. core competency, not just a single project to be delivered. He worked closely with Senior Management from I.T. and the business units since a critical aspect of successful solutions is interdepartmental cooperation and coordination.

Adam initiated the creation of the cross-functional Imaging Services Group that identified, prioritized and rolled-out numerous applications while working side by side with the business users every step of the way. The Imaging Services Group exceeded all business benefit projections for their projects. The G&A improvements that the company gained and service turnarounds for our vendor partners were dramatic. In forming the Klein Consulting Group, Adam has assembled a similar mix of resources that allows them to deliver superior solutions and services focused on the customer.”

Ron Griffin
Griffin, Anderson & Company